Frequently asked questions

Shipping within Italy is always free and delivery takes 2-5 working days from order confirmation. To euro area countries shipping costs €14.99 per order and delivery takes 3-5 working days. The amount is always shown at checkout before you pay. You will receive an email with the summary.

Yes, to all countries that use the euro: Austria, Belgium, Bulgaria, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain. We do not deliver anywhere else at the moment. For orders delivered abroad, the return shipping cost is paid by the recipient.

You can pay by credit or debit card and with PayPal. Card details are handled directly by the payment network and never pass through our servers.

Yes. You have 14 days from receipt to exercise your right of withdrawal, without having to give a reason. For orders delivered abroad, the return shipping cost is paid by the recipient. You will find all the details on the Returns and withdrawal page.

Yes. All products come with the 24-month legal warranty of conformity provided for consumers by the Italian Consumer Code. If something does not work, write to us and we will help.

Write to info@viemylu.com. We usually reply within one working day.

Always check the model and the type of connector shown on the product page. If in doubt, write to us before ordering, stating the brand and model of your tool.