Shipping costs
In Italy shipping is always free, for any amount. To euro area countries shipping costs €14.99 per order. The exact amount is always shown at checkout, before you pay, based on the delivery address. Product prices include VAT.
Delivery times
We deliver in 2-5 working days from order confirmation within Italy and in 3-5 working days to euro area countries. These times are indicative and depend on product availability and the courier. If a product takes longer, we say so on the product page or let you know after the order. Unless otherwise agreed, delivery takes place within 30 days of the conclusion of the contract in any case, as provided by article 61 of the Italian Consumer Code.
In case of delay you can write to us at info@viemylu.com. If delivery does not arrive even within an appropriate additional period that you have granted us, you can terminate the contract and obtain a refund of what you paid.
Countries we deliver to
We deliver to Italy and to the countries of the euro area. At the moment we do not deliver anywhere else.
Euro area countries served, in addition to Italy: Austria, Belgium, Bulgaria, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain.
Enter a delivery address in a country we serve: parcels cannot be shipped to countries that are not listed.
Tracking
When the order is handed to the courier we send you an email with the details to follow the delivery, when the courier provides tracking. Check your spam folder too. For delivery, the courier may contact you at the contact details given in the order: enter a phone number where you can be reached and a complete address, including the name on the doorbell and any useful directions.
On delivery: check the parcel
- Before signing, check that the packaging is intact, not wet or dented and that the number of parcels is correct.
- If you notice obvious damage, accept the parcel with a written reservation: write on the courier's delivery document, for example "accepted with reservation, packaging damaged", then sign. A generic reservation such as "subject to inspection" is less effective, so describe the damage.
- Photograph the parcel and its contents before throwing away the packaging.
- If you refuse the delivery because the parcel is clearly damaged, let us know immediately.
Hidden damage, lost or late parcels
If the damage was not visible and you find it when opening the parcel, report it to us within 8 days of delivery, preferably straight away, at info@viemylu.com, with the order number and photos of the product, the packaging and the label. This lets us quickly open a claim with the courier. The deadline serves to speed up handling: it does not limit the rights that the law gives you.
The risk of loss of or damage to the goods during transport remains with us until you take physical possession of them (article 63 of the Italian Consumer Code). For a damaged, missing or non-arrived parcel, we offer to put the error right, that is a new shipment or a refund, as provided by law and by the terms of sale.
Returns and defective products
To return a product or to claim the warranty, go to the Returns and withdrawal page. For other questions you will find answers in the frequently asked questions or on the Contact page.